Submit your complaint
NAJ Resolve is the dispute resolution service fully funded by the National Association of Jewellers to provide a transparent and accessible forum where dissatisfied customers can seek redress while avoiding stressful confrontation. This Service is operated in conjunction with the Centre for Dispute Resolution (CEDR)
Before completing the below complaint form, please ensure that:
- The jewellery business you are making a complaint about is a member of the Association
- The complaint is about a product or service that can be resolved through the service
- You have exhausted the complaints process with the member business
- The issue or occurrence has happened within the last 12 months
- You will submit enough information and supporting media for the complaint to be assessed.